Returns have their own economics
Delivered returns, return-to-origin and cancellations can have different fee treatment. The inspected methodology distinguishes sales, returns, return-plus-DTO, RTO and internal cancellation. Validate those rules against the actual marketplace contract.
Find cases worth reviewing
The Claims module exposes a materiality threshold and a Scan returns control for identifying return-related cases where the seller was net debited. Its interface describes prepared claim emails. Detection is a starting point, not proof that the marketplace owes the full amount.
Build a complete evidence trail
Link the order, SKU, return status, payout entries and agreement reference. Retain supporting files and communication history in the recovery case so another team member can understand what has already happened.
Be precise about automation
Prepared claim text, an internal case and an externally submitted marketplace ticket are different events. Automatic submission is a deployment capability to confirm. The website and agent must describe only the enabled workflow for the selected channel.